How can I place an order?
You can easily place your order through our website by selecting your preferred carpet, choosing the size, and proceeding to checkout. Once payment is completed, you’ll receive an order confirmation email with your order details.
Can I modify or cancel my order after placing it?
Yes, you can request changes or cancellation before your order is processed or shipped. Please contact our support team as soon as possible with your order number to make adjustments.
Will I receive an invoice for my purchase?
Yes, a digital invoice will be sent to your registered email address after your order is confirmed.
Do you offer free delivery?
Yes, we offer free delivery within Dubai on eligible carpet orders. The free delivery option will be displayed at checkout. For deliveries outside Dubai or special installation requirements, additional charges may apply.
How can I track my order?
Once your order is confirmed, you will receive a confirmation email with your order number. After shipment, we’ll send you a tracking link so you can monitor the delivery status in real time.
What if my order is delayed?
In rare cases of delay, our support team will notify you. You can also contact us anytime with your order number for updates.
How Do I Return a Carpet?
Contact support with your order number, share photos if needed, follow pickup/return instructions, keep carpet unused in original packaging, and your refund will be processed after inspection.
Can I return a custom-size carpet?
Custom or special-size carpets are usually non-refundable unless there’s a defect, damage, or wrong delivery. Notify within 24–48 hours with photos.
How long does a refund take?
Refunds are processed within 5–10 business days after approval and inspection. Credit/debit card refunds may take extra days; Cash on Delivery refunds are via bank transfer. Email confirmation is sent once processed.
Can I pay in installments?
Yes, you can pay in installments using Tabby. Simply select Tabby at checkout to split your payment into convenient monthly installments.
What should I do if my payment fails?
If your payment fails, please try completing the transaction again or choose a different payment method. If the problem continues, contact our support team for assistance.
Can I change my payment method after placing an order?
You can change your payment method only before your order is confirmed. Contact our support team immediately to update it.